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Only complete, release-reviewed public interface languages are listed.

Refund Policy

Voluntary contributions

A voluntary contribution supports project work and is not an investment or a purchase of NEOS Spatial. It does not create ownership, returns, access, or a promised delivery. The external payment provider handles the transaction under its own process.

Questions about an actual purchase

If another page describes a paid product or service, the description shown for that offer and the checkout provider’s process apply. Any mandatory customer rights remain unaffected.

To ask about a duplicate charge, technical delivery failure, cancellation, or refund for an actual purchase, contact neos@neossystemsolutions.ch with the purchase date, item, amount, and provider transaction reference. Do not send full card details.

Eligibility and processing time depend on the purchased offer, the payment provider, and any mandatory rights that apply. A request does not guarantee a particular outcome beyond those requirements.

English is the canonical version. Machine-assisted translations are provided for accessibility; they have not received professional or legal review.